If you want to learn about how TRACSystems can help your organization, or need some assistance from our Technical Support team, we offer the convenient resources listed below.
Support Portal: https://trac.support
Quickly create a support ticket using the online submission form, a streamlined and easy-to-use tool. Then come back to the portal to track and update your tickets, all from one place.
When necessary, our technicians can temporarily connect to your computer or server via LogMeIn Rescue* and provide Live hands-on assistance. If it is determined that a remote session is required, a technician will give you a PIN code and instructions for getting connected.
*LogMeIn Rescue employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security and AES-256-bit encryption.
If it's easier to forward information to us to report a support issue, emailing firstname.lastname@example.org will generate a ticket for you automatically.
As always, you can call us and talk to a real person - personal, helpful and friendly communication with our customers is our top priority.