If you want to learn about how TRACSystems can help your organization, or need some assistance from our Technical Support team, we offer the convenient resources listed below.
Online Resources
Support Portal: https://trac.support
Quickly create a support ticket using the online submission form, a streamlined and easy-to-use tool. Then come back to the portal to track and update your tickets, all from one place.
Remote Assistance
When necessary, our technicians can temporarily connect to your computer or server via LogMeIn Rescue* and provide Live hands-on assistance. If it is determined that a remote session is required, a technician will give you a PIN code and instructions for getting connected.
*LogMeIn Rescue employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security and AES-256-bit encryption.
Sales: sales@tracsystems.com
Support: helpdesk@trac.support
If it's easier to forward information to us to report a support issue, emailing helpdesk@trac.support will generate a ticket for you automatically.
Phone
Direct: 214-461-9855
Toll Free: 800-583-TRAC (8722)
Option 1 for Sales
Option 2 for Support
As always, you can call us and talk to a real person - personal, helpful and friendly communication with our customers is our top priority.